At OuHuang, we want you to be satisfied with your purchase. If you have any issues with your order, please contact us as soon as possible.
Returns
Returns may be accepted for eligible products that are unused and in their original condition. Please contact us before sending any item back.
Refunds
Once your return is received and approved, we will process your refund to the original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos or other relevant information. We will review the issue and offer an appropriate solution.
Non-Returnable Items
Opened, used, or damaged products caused by the customer may not be eligible for a refund or return.
Contact Us
For questions about returns or refunds, please contact:
Email: info@ouhuang.store
Telegram: @xiongda19696
WhatsApp: +2349122352877