Privacy Policy

Last Updated: August 2026

At OuHuang (operated by Ouhuang.store, registered office at RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG),

we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong ("PDPO").

1. Statement of Compliance

OuHuang is committed to handling personal data responsibly and maintaining appropriate standards of security and confidentiality in accordance with the PDPO and applicable privacy requirements.

2. Categories of Personal Data We Collect

We collect only the personal data reasonably necessary to process your transactions and provide our services.

Identity Data: Your name, username, or email address when you create an account or place an order.

Contact Data: Your delivery address, shipping information, and phone number.

Transaction & Payment Data: Information relating to payments and products purchased from us. Payments are processed securely through third-party payment providers, and we do not directly store your full credit card details.

Technical Data: Information such as your IP address, browser type, cookies, device information, and website usage data may be collected to improve website performance, security, and user experience.

3. How We Use Your Personal Data

We may collect and use your personal data for the following purposes:

  • To process, fulfill, and deliver your orders.

  • To manage your account and provide customer support.

  • To process payments and help prevent fraudulent or unauthorized transactions.

  • To improve our website, services, security, and overall customer experience.

  • To communicate with you regarding your orders, purchases, or important service updates.

  • To send promotional emails, discount codes, special offers, and other marketing communications where you have provided the required consent.

Direct Marketing

Where required by applicable law, we will obtain your consent before using your personal data for direct marketing purposes.

You may withdraw your consent to receive marketing communications at any time and free of charge by clicking the "Unsubscribe" link in our marketing emails or by contacting us directly.

4. Disclosure and Transfer of Personal Data

We do not sell, rent, or trade your personal data.

We may share necessary personal data with trusted third-party service providers that assist us with operating our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and IT service providers

  • Customer support services

  • Fraud prevention and security providers

These service providers may process personal data only as necessary to provide their services to us and are expected to maintain appropriate confidentiality and security measures.

We may also disclose personal data where required or permitted by applicable law, regulation, court order, or governmental authority.

5. Data Security and Retention

We take reasonable and practicable measures to protect your personal data against unauthorized or accidental access, processing, loss, disclosure, or use.

We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, resolve disputes, maintain business records, or comply with applicable legal, accounting, and reporting requirements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep our website functioning properly.

  • Remember your preferences and shopping cart information.

  • Improve website performance and user experience.

  • Understand website traffic and usage.

  • Support analytics and marketing activities.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of our website.

7. Your Rights Under the PDPO

Under the Personal Data (Privacy) Ordinance (Cap. 486), you may have the following rights regarding your personal data:

Right of Access: You may request confirmation of whether we hold personal data about you and request access to that data.

Right of Correction: You may request correction of personal data held by us if you believe that it is inaccurate.

Right to Withdraw Marketing Consent: You may withdraw your consent to receive direct marketing communications at any time and free of charge.

In accordance with the PDPO, we may charge a reasonable fee for processing a data access request where permitted by law.

8. Data Protection Contact

If you wish to exercise your rights, have questions about this Privacy Policy, or have a privacy-related complaint, please contact us:

Email: info@ouhuang.store

Postal Address:
RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK,
HONG KONG

Website: www.ouhuang.store

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

OuHuang